Our front desk is ably staffed by Khrista Jackson who is the front office supervisor. Khrista is an enthusiastic learner and is currently enrolled in classes working towards a nurse practitioner degree. Khrista works on scheduling specialist appointments for patients, obtaining prior authorizations and referrals. She manages the schedules of the front office staff, coordinates scheduling appointments for children with special health care needs, and is also the unofficial "social secretary" for Gateway Pediatrics!
Beverly Carter (“Grandma Bev”) who joined our practice in 2006 is our primary referral coordinator. Bev worked in a large multispecialty practice for many years in Missouri prior to moving to AZ. She spends much of her time calling specialist offices, chasing after insurance authorizations, and scheduling appointments for our patients. Certain specialty appointments are especially hard to get and Bev can be counted on to schedule such appointments in a timely manner. With grown children, several grandchildren ( and a few cats) "Grandma Bev" is well known fixture at Gateway Pediatrics.
Lynette Holland and Sophia Contreras joined Gateway Pediatrics in 2008 and primarily work the front desk, answering patient phone calls, scheduling appointments, directing nurse triage calls etc. They take pride in customer service and efficiency. Lynette has grown children and grandchildren and lived in Sierra Vista before moving to the Valley. Lynette now helps Khrista in coordinating social events such as staff birthdays etc. Sophia has a young daughter Adelina.
Karla Valdez first began working with us as a file clerk when she was a high school student. Currently enrolled in community college, Karla plans to pursue a career in health care. Karla is fluently bilingual.
Beginning as a patient of Dr. Sudha, Katherine Klein also started working as a file clerk at Gateway Pediatrics. Katherine is now an undergraduate student at ASU planning to pursue a degree in Molecular Biosciences and Bio Technology. Katherine also helps Dr. Sudha with the technological part of Gateway Pediatrics such as managing email communication.
Nicole Williamson works part time at the front desk. Current file clerks include Tannesha Clarke and Brittany Sanborn.